Legal
Privacy Policy
How Winaura Agency handles personal information submitted through this website.
Draft policy — not yet in force
This is a structural draft pending confirmation of company details and legal review. Sections that depend on confirmed business facts are marked below. It should not be relied upon until it has been reviewed and published formally.
Who we are
Winaura Agency operates this website and is responsible for personal information collected through it.
Awaiting confirmation
- Registered company name and registration number
- Registered office address
- Data protection contact address
Information we collect
We collect only the information you choose to provide through the enquiry form, together with limited technical information collected automatically when you browse the site.
- Information you submit: name, email address, optional phone number, the service you selected, and your project description.
- Consent record: whether you agreed to us storing your enquiry, and when.
- Technical information: IP address, browser type and pages visited, used to keep the site secure and working correctly.
How we use your information
Enquiry details are used to respond to your enquiry and to discuss potential work. Technical information is used to operate the site, prevent abuse and diagnose faults.
We do not sell your information, and we do not use enquiry details for marketing unless you separately ask us to.
Legal basis for processing
Where you submit an enquiry, we process your information on the basis of your consent and our legitimate interest in responding to business enquiries. You may withdraw consent at any time.
Awaiting confirmation
- Applicable data protection regime and governing jurisdiction
How long we keep it
Enquiries are retained for as long as needed to respond and to maintain a record of business correspondence, after which they are deleted.
Awaiting confirmation
- Specific retention period for enquiry records
Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. You may also object to how we are using it, or withdraw consent you previously gave.
To make a request, contact us using the details in this policy. We will respond within the period required by applicable law.
How we protect your information
Enquiry data is transmitted over an encrypted connection and stored in an access-controlled database. Access is limited to the people who need it in order to respond to enquiries.
Changes to this policy
If this policy changes, the revised version will be published on this page with an updated date.